• Return Policy | Webb Supply

Return Policy

Stock Items

·      Items must be accompanied by your original sales receipt.

·      All returns are subject to a 15% restock fee, 25% without a receipt if Webb Supply needs to research your account history.

·      Items must be in New/Unused condition and never installed. Condition determined upon inspection and approval.

·      Items must be returned within 30 days of original purchase. No material can be returned more than 30 days after purchase.

·      Electronics (Ignition Boards, Gas Valves, Thermostats, etc.) will not be approved for return or credit if the seal or packaging has been damaged, broken or installed.

Non-Stock/Special Order Items

·      Items must be in New/Unused condition and never installed. Condition determined upon inspection and approval.

·      All Non-Stock returns are subject to approval from the Vendor and are subject to any fees assessed to Webb Supply Co.

·      Exceptions to allow a Non-Stock Returns must be approved by a Manager and must be made within 30 days of original purchase.

·      Subject to 30% Restocking Fee in addition to any fees incurred from Vendor.

·      Any product sold as part of a promotion, discontinued or close-out products are non-refundable.

·      Equipment purchased from participating equipment stock programs are subject to restocking terms of each program.


·      Cancelled non-stock orders/items should be immediately reported to Webb Supply.

·      Any special-order cancellation fees will be charged to the customer.

·      Any shipped items on cancelled orders are subject to non-stock item return rules described above.


·      Equipment must be in New/Unused and never installed. Condition determined upon inspection and approval.

·      Inoperable equipment discovered during installation falls under the manufacturer’s warranty coverage, and standard warranty process are to be followed. Repairs to defective parts should be attempted in lieu of a unit change. The Customer is responsible for contacting Webb Supply’s Technical Support Team to begin the process of getting manufacturer approval for all unit change outs. Technical Support can be contacted at 216-289-7400.

Warranty/Defective Items

·      The Customer is responsible for shipping charges related to the replacement of Warranty/Defective items.

·      All warranty returns are subject to manufacturer warranty policies, inspection, and approval from the manufacturer and must be returned within the applicable warranty period.

·      If the manufacturer deems items to be in working condition, or if item shows signs of abuse, miss-application, or deviation from generally accepted installation practices. Webb Supply reserves the right to re-invoice the customer.

·      It is the Customer’s responsibility to provide Webb Supply with all the information (Homeowner Info, Installation details, etc.) required by the manufacturer to process warranty claims. Failure to provide this required information may result in denial of returns or a credit reversal and re-invoicing.

·      Warranty Processing Fees may apply.

·      Freight Charges and other fees incurred for purchase of replacement parts/equipment are not reimbursable.

Damaged Items

·      It is The Customer’s responsibility to inspect all product upon delivery for any visible damage. Damaged product delivered by Webb Supply, can be returned with Webb Supply.

·      Damaged product received via Direct-From-Factory shipments are to be noted as damaged on the BOL upon delivery, accepted and Webb Supply contacted for an RMA to return the product. No product is to be refused with common carrier, to prevent lost returns. Customer is to contact Webb Supply for an RMA to return damaged product and to create replacement order. Pictures of damage should be immediately taken to document damage and to help expedite the credit process.

·      For all concealed damage items, The Customer is to contact Webb Supply’s Sales Team within one business day of delivery.

·      Equipment and parts purchased as discounted damaged or in “as-is” condition are non-refundable.


·      Any and all fees incurred are non-refundable. This includes but is not limited to Quick-Build Fees, Minimum Order Fees, Processing Fees and Freight Charges.